Booking and Repair Policies

Diagnostic Scan: 50% deposit at booking, credited toward repair if authorised with us. Brake System Inspection: 50% deposit at booking. Engine and Drivetrain Consultation: full payment at booking, applied toward repair cost. Preventive Maintenance: no deposit. Drop-Off Intake: no charge.

All bookings carry a minimum 4-hour cancellation window. Cancel before that window for a full deposit refund. Cancellations inside that window are charged the no-show fee stated at booking. To reschedule, cancel and rebook in the booking system; the deposit transfers to the new slot.

Please arrive within 10 minutes of your scheduled drop-off time. Late arrivals may be rescheduled to the next available slot to protect the diagnostic accuracy and the appointments that follow.

No repair work begins without written customer approval. Estimates are line-item documents specifying parts, labour, and turnaround. If the scope changes during a repair, work is paused and the customer is contacted for written approval of the updated estimate.

If our technician finds an additional fault during a repair, work stops immediately. We contact you with a written supplement to the original estimate. Repair resumes only after you approve the change in writing.

Clients who do not arrive and do not contact us forfeiture the deposit and are charged the no-show fee stated at booking. Repeated no-shows may result in a prepayment requirement for future bookings.